Frontenac Paramedics - A Plan for the Future

Share on Facebook Share on Twitter Share on Linkedin Email this link

Frontenac Paramedics serve more than 164,000 residents across almost 4,000 sq/km of Eastern Ontario. About 150 Paramedics dispatched in 17 ambulances from seven stations attend some 23,000 calls per year. Response times and the other numbers we use to measure our performance over time meet or exceed provincial guidelines and are competitive among those of other Paramedic services in Ontario. Even though patients are often living their very worst days when they meet and interact with Paramedics, we measure a 99.9 percent satisfaction rate among those we serve.


It’s a record of which we are individually and collectively proud. Virtually all that success is due to the individual contributions of Paramedics and the direct care they provide on-scene. Ours is a group of dedicated and highly trained women and men working together under sometimes very difficult conditions to help people solve big, life-threatening, problems.


Another part of our success, though, involves putting time and resources into predicting, preparing for, and adapting to long-term change before it happens. We know, for example, that the population in our region, especially in the west end of Kingston, is increasing at a rate well beyond the national average. We also know that almost 70 percent of our patients are senior citizens and that the population as a whole is skewing older over time. Our most recent data show that the number of calls to Frontenac Paramedics is expected to rise by at least 4.5 percent every year for at least the next decade.


We know that vehicles, buildings, and equipment age, become obsolete and need to be continually maintained, refreshed, and eventually replaced.


We know that Paramedicine continues to change, too. Forty years ago, Paramedics were trained and equipped only to apply basic first aid and to transport patients to the nearest hospital. Contemporary Paramedics administer more sophisticated and ever-evolving life-saving treatments. They are increasingly called upon to learn and master useful emerging technologies. They have a broader role in their communities, too. They operate a Community Paramedicine program that helps our senior citizens to navigate the complexities of the healthcare system and to live safely in the comfort of their own homes for as long as possible. Paramedics design and deliver educational and outreach programs to diverse groups of people in which they teach safety and harm-reduction strategies that can help avoid emergencies before they happen and lead to best outcomes when they do happen. All this requires new and specialized skills and a culture of life-long learning among Paramedics.


All those things we can see on the horizon imply that we need to continuously prepare so that Frontenac Paramedics are properly resourced in the future.


The 2021 Frontenac Paramedics' operating budget is about $20 million. Our plan for the future is to balance response times with the most cost-effective and efficient delivery model. We need to do all this while respecting taxpayers’ investment and with the appropriate foresight needed to expect and account for otherwise unexpected costs along the way.


This is where you come in.


The right column on this page is filled with information and resources you can use to equip yourself with the necessary knowledge to make informed and valuable contributions to funding and planning processes. You will also find information there about key dates, times, and meetings at which Frontenac County Council will be making decisions about what comes next. Below on this page you will find a suite of tools you can use to interact with your fellow citizens, councillors, and municipal staff. This is a place to share and shape your knowledge, ideas, opinions, and stories. Your input on this page and at public meetings will all go into shaping Frontenac Paramedics' future course.


The provision of Paramedic services is all about you, your families, and your future. Your guidance, expertise, and engagement is critically important if we are to work together to ensure Frontenac Paramedics are ready when you need them, whether it be today or 10 years from now.

Frontenac Paramedics serve more than 164,000 residents across almost 4,000 sq/km of Eastern Ontario. About 150 Paramedics dispatched in 17 ambulances from seven stations attend some 23,000 calls per year. Response times and the other numbers we use to measure our performance over time meet or exceed provincial guidelines and are competitive among those of other Paramedic services in Ontario. Even though patients are often living their very worst days when they meet and interact with Paramedics, we measure a 99.9 percent satisfaction rate among those we serve.


It’s a record of which we are individually and collectively proud. Virtually all that success is due to the individual contributions of Paramedics and the direct care they provide on-scene. Ours is a group of dedicated and highly trained women and men working together under sometimes very difficult conditions to help people solve big, life-threatening, problems.


Another part of our success, though, involves putting time and resources into predicting, preparing for, and adapting to long-term change before it happens. We know, for example, that the population in our region, especially in the west end of Kingston, is increasing at a rate well beyond the national average. We also know that almost 70 percent of our patients are senior citizens and that the population as a whole is skewing older over time. Our most recent data show that the number of calls to Frontenac Paramedics is expected to rise by at least 4.5 percent every year for at least the next decade.


We know that vehicles, buildings, and equipment age, become obsolete and need to be continually maintained, refreshed, and eventually replaced.


We know that Paramedicine continues to change, too. Forty years ago, Paramedics were trained and equipped only to apply basic first aid and to transport patients to the nearest hospital. Contemporary Paramedics administer more sophisticated and ever-evolving life-saving treatments. They are increasingly called upon to learn and master useful emerging technologies. They have a broader role in their communities, too. They operate a Community Paramedicine program that helps our senior citizens to navigate the complexities of the healthcare system and to live safely in the comfort of their own homes for as long as possible. Paramedics design and deliver educational and outreach programs to diverse groups of people in which they teach safety and harm-reduction strategies that can help avoid emergencies before they happen and lead to best outcomes when they do happen. All this requires new and specialized skills and a culture of life-long learning among Paramedics.


All those things we can see on the horizon imply that we need to continuously prepare so that Frontenac Paramedics are properly resourced in the future.


The 2021 Frontenac Paramedics' operating budget is about $20 million. Our plan for the future is to balance response times with the most cost-effective and efficient delivery model. We need to do all this while respecting taxpayers’ investment and with the appropriate foresight needed to expect and account for otherwise unexpected costs along the way.


This is where you come in.


The right column on this page is filled with information and resources you can use to equip yourself with the necessary knowledge to make informed and valuable contributions to funding and planning processes. You will also find information there about key dates, times, and meetings at which Frontenac County Council will be making decisions about what comes next. Below on this page you will find a suite of tools you can use to interact with your fellow citizens, councillors, and municipal staff. This is a place to share and shape your knowledge, ideas, opinions, and stories. Your input on this page and at public meetings will all go into shaping Frontenac Paramedics' future course.


The provision of Paramedic services is all about you, your families, and your future. Your guidance, expertise, and engagement is critically important if we are to work together to ensure Frontenac Paramedics are ready when you need them, whether it be today or 10 years from now.

  • Frontenac County Council approves plan for construction of new Frontenac Paramedics station in Glenburnie

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Preliminary work is underway for a new Frontenac Paramedics station to be built on the existing Frontenac County Administration Campus at 2069 Battersea Road in Glenburnie.

    Frontenac County Council has authorized County staff to complete the necessary planning work and to issue a request for proposals for construction of the new two-bay station. When complete, the new station will bring the number of Frontenac Paramedics stations serving Frontenac County and Kingston to eight. The project is expected to cost up to $3 million.

    “This new Paramedic base is the next critical step in our long-term plan to ensure Frontenac Paramedics are fully equipped to serve residents of Frontenac County and Kingston as the need for service increases in the coming years,” says Frontenac County Warden, Denis Doyle. “Building the new station on the Frontenac County Campus will help maintain response times while saving taxpayers the costs associated with buying or leasing new land.”

    The location of the new station will add to Frontenac Paramedics’ overall capacity. It will especially help to address paramedic response times where demand is high in the Rideau Heights and Montreal St. areas of Kingston, the Highway 401 corridor, and rapidly developing areas of The Township of South Frontenac.

    “We’ve seen sharply increased demands on Paramedics and all frontline healthcare workers during the pandemic and we’re anticipating that call volume will increase at least 4.5 percent every year for the next decade,” says Frontenac Paramedics Chief Gale Chevalier. “This new base is just one of the many steps we’re taking to ensure that Frontenac Paramedics is staffed and equipped to meet these realities. We appreciate the support of Frontenac County Council.”

Page last updated: 18 May 2022, 12:54 PM