Frontenac Paramedics - A Plan for the Future

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Frontenac Paramedics serve more than 164,000 residents across almost 4,000 sq/km of Eastern Ontario. About 150 Paramedics and a fleet of 17 ambulances (12 of which are in service at peak times) from seven stations attend some 23,000 calls per year. Response times and the other numbers we use to measure our performance over time meet or exceed pre-pandemic provincial guidelines and are competitive among those of other Paramedic services in Ontario. Even though patients are often living their very worst days when they meet and interact with Paramedics, we measure a 99.9 percent satisfaction rate among those we serve.


It’s a record of which we are individually and collectively proud. Virtually all that success is due to the individual contributions of Paramedics and the direct care they provide on-scene. Ours is a group of dedicated and highly trained women and men working together under sometimes very difficult conditions to help people solve big, life-threatening, problems.


Another part of our success involves putting time and resources into predicting, preparing for, and adapting to long-term change as it happens. We know for example that the population in our region, especially in the west end of Kingston, is increasing at a rate well beyond the national average. We also know that almost 70 percent of our patients are senior citizens and that the population as a whole is skewing older over time. Our most recent information predicts that the number of calls to Frontenac Paramedics is expected to rise by at least 4.5 percent every year for at least the next decade. There are already indications that we may exceed that rate, so we have approval to add eight new full-time paramedic positions and two new regular 12-hour paramedic shifts to the City of Kingston in 2023.


We know that vehicles, buildings, and equipment age, become obsolete and need to be continually maintained, refreshed, and eventually replaced. We're building a new Frontenac Paramedics station in 2023 on Frontenac County campus just north of 401 at Kingston. Plans are underway for another one in the west end of Kingston in the next couple of years.


The closest available paramedic crew to any given emergency responds no matter where they're stationed. In times of high demand in the city, that means crews stationed in rural areas are likely to be drawn to Kingston. These added new resources and facilities will serve Kingston residents as the city grows and they will also serve residents outside the city by keeping paramedic crews in rural areas more often.


We know that Paramedicine continues to change, too. Forty years ago, Paramedics were trained and equipped only to apply basic first aid and to transport patients to the nearest hospital. Contemporary paramedics administer more sophisticated and ever-evolving life-saving treatments. They are increasingly called upon to learn and master useful emerging life-saving technologies, so we have invested in autonomous IV program training to equip some paramedics to quickly administer medications in the field that were previously only authorized for hospital. We also added new computer software and processes to make patient data entry faster and more accurate for Paramedics so they spend more time with patients and less time on paperwork.


Paramedics have a broader role in their communities, too. They operate our growing Community Paramedicine Program to help our senior citizens and most vulnerable residents to navigate the complexities of the healthcare system and to live safely in the comfort of their own homes for as long as possible.


All those things we can see on the horizon imply that we need to continuously prepare so that Frontenac Paramedics are properly resourced in the future.


The 2023 Frontenac Paramedics' operating budget is about $21 million. Our plan for the future is to balance response times with the most cost-effective and efficient delivery model. We need to do all this while respecting taxpayers’ investment and with the appropriate foresight needed to expect and account for otherwise unexpected costs along the way.


This is where you come in.


The right column on this page is filled with information and resources you can use to equip yourself with the necessary knowledge to make informed and valuable contributions to funding and planning processes. Below on this page you will find a suite of tools you can use to interact with your fellow citizens, councillors, and municipal staff. This is a place to share and shape your knowledge, ideas, opinions, and stories. Your input on this page and at public meetings will all go into shaping Frontenac Paramedics' future course.


The provision of Paramedic services is all about you, your families, and your future. Your guidance, expertise, and engagement is critically important if we are to work together to ensure Frontenac Paramedics are ready when you need them, whether it be today or 10 years from now.

Frontenac Paramedics serve more than 164,000 residents across almost 4,000 sq/km of Eastern Ontario. About 150 Paramedics and a fleet of 17 ambulances (12 of which are in service at peak times) from seven stations attend some 23,000 calls per year. Response times and the other numbers we use to measure our performance over time meet or exceed pre-pandemic provincial guidelines and are competitive among those of other Paramedic services in Ontario. Even though patients are often living their very worst days when they meet and interact with Paramedics, we measure a 99.9 percent satisfaction rate among those we serve.


It’s a record of which we are individually and collectively proud. Virtually all that success is due to the individual contributions of Paramedics and the direct care they provide on-scene. Ours is a group of dedicated and highly trained women and men working together under sometimes very difficult conditions to help people solve big, life-threatening, problems.


Another part of our success involves putting time and resources into predicting, preparing for, and adapting to long-term change as it happens. We know for example that the population in our region, especially in the west end of Kingston, is increasing at a rate well beyond the national average. We also know that almost 70 percent of our patients are senior citizens and that the population as a whole is skewing older over time. Our most recent information predicts that the number of calls to Frontenac Paramedics is expected to rise by at least 4.5 percent every year for at least the next decade. There are already indications that we may exceed that rate, so we have approval to add eight new full-time paramedic positions and two new regular 12-hour paramedic shifts to the City of Kingston in 2023.


We know that vehicles, buildings, and equipment age, become obsolete and need to be continually maintained, refreshed, and eventually replaced. We're building a new Frontenac Paramedics station in 2023 on Frontenac County campus just north of 401 at Kingston. Plans are underway for another one in the west end of Kingston in the next couple of years.


The closest available paramedic crew to any given emergency responds no matter where they're stationed. In times of high demand in the city, that means crews stationed in rural areas are likely to be drawn to Kingston. These added new resources and facilities will serve Kingston residents as the city grows and they will also serve residents outside the city by keeping paramedic crews in rural areas more often.


We know that Paramedicine continues to change, too. Forty years ago, Paramedics were trained and equipped only to apply basic first aid and to transport patients to the nearest hospital. Contemporary paramedics administer more sophisticated and ever-evolving life-saving treatments. They are increasingly called upon to learn and master useful emerging life-saving technologies, so we have invested in autonomous IV program training to equip some paramedics to quickly administer medications in the field that were previously only authorized for hospital. We also added new computer software and processes to make patient data entry faster and more accurate for Paramedics so they spend more time with patients and less time on paperwork.


Paramedics have a broader role in their communities, too. They operate our growing Community Paramedicine Program to help our senior citizens and most vulnerable residents to navigate the complexities of the healthcare system and to live safely in the comfort of their own homes for as long as possible.


All those things we can see on the horizon imply that we need to continuously prepare so that Frontenac Paramedics are properly resourced in the future.


The 2023 Frontenac Paramedics' operating budget is about $21 million. Our plan for the future is to balance response times with the most cost-effective and efficient delivery model. We need to do all this while respecting taxpayers’ investment and with the appropriate foresight needed to expect and account for otherwise unexpected costs along the way.


This is where you come in.


The right column on this page is filled with information and resources you can use to equip yourself with the necessary knowledge to make informed and valuable contributions to funding and planning processes. Below on this page you will find a suite of tools you can use to interact with your fellow citizens, councillors, and municipal staff. This is a place to share and shape your knowledge, ideas, opinions, and stories. Your input on this page and at public meetings will all go into shaping Frontenac Paramedics' future course.


The provision of Paramedic services is all about you, your families, and your future. Your guidance, expertise, and engagement is critically important if we are to work together to ensure Frontenac Paramedics are ready when you need them, whether it be today or 10 years from now.

  • Next Frontenac Paramedics Chief appointed

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    GLENBURNIE, ON – Marc Goudie, Frontenac Paramedics Deputy Chief of Performance Standards, has been appointed Paramedic Chief/Director, Emergency and Transportation Services for the County of Frontenac effective September 30, 2024.

    “DC Goudie is eminently qualified, experienced, and equipped to lead Frontenac Paramedics into this next chapter as Chief,” says Frontenac County CAO Kevin Farrell. “He is already a great asset to Frontenac Paramedics and Frontenac County. I look forward to working with him into the future and extend my congratulations to him on this next step in his career.”

    DC Goudie holds a Master of Health Management from the DeGroote School of Business at McMaster University; a Master of Arts, Disaster and Emergency Management from Royal Roads University; a Bachelor of Education, Adult Education, from Brock University; and a Bachelor of Social Sciences, Sociology, from the University of Ottawa.

    Marc Goudie, Deputy Chief of Performance Standards, Frontenac Paramedics, will assume the role of Paramedic Chief September 30.

    He began his career as a Primary Care Paramedic, and achieved Advanced Care Paramedic credentials. He has worked previously as a Facilitator with the Regional Paramedic Program for Eastern Ontario, and a Professor of the Primary Care Paramedic Program at St. Lawrence College.

    DC Goudie served part-time as a Superintendent/Supervisor with Frontenac Paramedics and Leeds and Grenville Paramedic Services before assuming his current role with Frontenac Paramedics in 2018. He is also an Inspector on the Ambulance Service Review Team with the Ontario Ministry of Health.

    DC Goudie succeeds current Chief Gale Chevalier, who will retire after more than 30 years in paramedicine in Kingston.

    “Lifelong learning is increasingly integral to our evolving profession and DC Goudie has strong aptitude and skill as a student, facilitator, instructor, and teacher,” says Chief Chevalier. “Those qualities make him extremely valuable to the Frontenac Paramedics leadership team as is evidenced by his leadership of the Community Paramedicine Program so far. DC Goudie is well equipped to be Chief, and I know I’ll be leaving Frontenac Paramedics in capable hands.”

    www.FrontenacParamedics.ca
    www.FrontenacCounty.ca
    www.engagefrontenac.ca/frontenac-paramedics

  • New Frontenac Paramedics base opens in Glenburnie

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    Elected officials, Frontenac Paramedics, emergency system partners, Frontenac County staff, and friends gathered in Glenburnie this morning to officially open the new Glenburnie Frontenac Paramedics base.

    “It takes years of planning, cooperation, and commitment among funding partners and organizers to bring a new paramedics base to fruition,” says Frances Smith, Warden of Frontenac County. “This new building is a significant step toward equipping Frontenac Paramedics to serve the residents of Frontenac County and Kingston into the future.”

    The opening event included remarks from Lanark-Frontenac-Kingston MPP John Jordan, Kingston and the Islands MPP Ted Hsu, Parliamentary Assistant to MP Mark Gerretsen Molly Brant, City of Kingston Councillor Conny Glenn, Warden Smith, Frontenac County CAO Kevin Farrell, and Frontenac Paramedics Chief Gale Chevalier.

    There was an inaugural flag raising, ribbon cutting, and ceremonial Frontenac Paramedics first call followed by tours of the new base and a reception.

    Pictured are Parliamentary Assistant to MP Mark Gerretsen Molly Brant, Kingston and the Islands MPP Ted Hsu, Lanark-Frontenac-Kingston MPP John Jordan, Frontenac County Councillor Ray Leonard, Frontenac County Councillor Fred Fowler, Frontenac County Warden Frances Smith, Frontenac County Deputy Warden Ron Vandewal, Frontenac Paramedics Chief Gale Chevalier. Frontenac County Councillor Gerry Lichty, City of Kingston Councillor Conny Glenn, Frontenac County Councillor Bill Saunders, Frontenac County CAO Kevin Farrell, Frontenac County staff Brieanna McEathron.

    “Finding the financial resources, the land, and political support from all levels of government to then actually build a paramedics base is no joke,” says Frontenac Paramedics Chief Gale Chevalier. “As a project, it’s very hard work with many moving parts and constantly shifting priorities. We still have a lot of work to do to properly equip paramedics in Frontenac and across Eastern Ontario for the future.”

    The new two-bay station, located at 2129 Battersea Rd. in Glenburnie, allows Frontenac Paramedics to accommodate more ambulances and on-duty paramedics as demand for emergency medical service continues to grow in our region. The new station, located five minutes north of the Montreal St exit at Highway 401, will primarily serve the Rideau Heights and Montreal St. areas of Kingston, the Highway 401 corridor, and rapidly developing areas of the Township of South Frontenac.

    The new Glenburnie Frontenac Paramedics base was officially opened and activated, July 5.

    Learn more about Frontenac Paramedics’ Plan for the Future.

  • Paramedic Services Week - Friends family and personal relations

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    For the final day of Paramedic Services Week we celebrate the friends, family, and personal relations among professional paramedics. These are the people who support individual paramedics and their work everywhere. They, perhaps more than any other factor, help us help you.

    Colleagues, friends, and family of Frontenac Paramedic Michael Pasch on the occasion of his last call after more than 30 years in paramedicine, May 2023. Paramedicine is a challenging and rewarding career but it can come with higher than baseline rates of burnout and post-traumatic stress. Frontenac Paramedics, like most paramedic services, provide multiple formal supports for emotional- and mental-health hygiene and treatment among paramedics but experience, intuition, and research shows what a strong effect social support has on mental health.

    Frontenac Paramedics DCs Dean and Marc pay a social visit with Kate, Maggie, Pat, and Rosie - the Joslin family - after Maggie and Rosie dressed as an ambulance with paramedic and a doctor for Halloween, November 2022.

    The informal support and validation that comes from positive familial relationships, friendships, personal and professional partnerships, and interpersonal connections built through outside interests make all the difference.

    Supt. van Hartingsveldt at the barbershop with Frontenac Paramedics friends and colleagues after donating his moustache of more than 30 years to a charitable cause, December 2021.

    Friends and colleagues from Frontenac Paramedics, Kingston Central Ambulance Communications Centre, Kingston Police, and more at the Kingston Emergency Services Ride for Pride, June 2023.
    Frontenac Paramedics and their families in the Walk to End ALS, June 2021.

    So, you see, everyone - paramedics and otherwise - who supports each individual paramedic whether they know it or not, helps us help you.

    Three-year-old Jude Leyton rests in hospital after returning to his family from three-and-a-half days lost and alone in South Frontenac, April 2021.



  • Paramedic Services Week - System partners who help us help you

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    Today in Paramedic Services Week we cover the wider community of emergency medical care and response colleagues who help us help you. Frontenac Paramedics are an important part of a province-wide coordinated and integrated emergency response and healthcare system. Although this week is about paramedics, we rely on a wide array of system partners, and they rely on us.

    Consider this: When you dial 911 for medical emergency, the call is answered by our colleagues at the Kingston Central Ambulance Communications Centre (CACC). They collect information and dispatch Frontenac Paramedics crews to the scene.

    Kingston Central Ambulance Communications Centre Communications Officers answer 911 calls for medical emergency and alert and dispatch paramedics. In Ontario, the closest available paramedic crew to any given emergency is alerted by CACC and moves toward the scene. This means that if a Frontenac Paramedics crew happens to be the closest available to an emergency medical call in a neighbouring jurisdiction, they will respond. Similarly, if there’s a large emergency with many patients needing simultaneous care or otherwise a very high demand for emergency medical service here in Frontenac, paramedic crews from neighbouring services may respond.

    Frontenac Paramedics’ home jurisdiction for example borders those of Lennox-Addington Paramedic Services, County of Renfrew Paramedic Service, Lanark County Paramedic Service, and Leeds & Grenville Paramedic Service.
     Kingston Health Science Centre (KHSC) is Frontenac Paramedics’ base hospital and the lead trauma hospital for South East Ontario. Frontenac Paramedics treat patients under the medical authority and oversight of KHSC medical staff. Paramedics rely on nurses and emergency physicians to receive patients in the emergency department at Kingston General Hospital so paramedics can get back on the road. Paramedic services from across the region regularly treat and transport patients to KHSC in Kingston.


    Ambulances from Lanark, Frontenac Paramedics, and Leeds & Grenville at the emergency department area at Kingston General Hospital.
    When time is of the essence, the most critically ill of Frontenac Paramedics’ patients may be treated and transported by our paramedic colleagues at Ornge Air Ambulance.

    If a patient is in a difficult-to-reach area, requires extraction, or is reported to be unconscious, fire and rescue teams from Kingston Fire and Rescue, South Frontenac Fire and Rescue, Central Frontenac Fire and Rescue, North Frontenac Fire Department, Wolfe Island Fire and Rescue, Howe Island Fire and Rescue, or any other nearby fire departments are dispatched as well.

    Members of East Region Ontario Provincial Police and Kingston Police play a critical role in protecting paramedics’ safety while on the road and on scene, securing the area, managing any road traffic or crowds, and conducting any subsequent criminal investigation. Tactical paramedics may also be embedded with police during high-risk law enforcement and crisis activities.

    Those above are just a few system partners among the too many to mention here that help us help you. County, city, and township officials; military and Coast Guard; personnel at large institutions and organizations across the region; social service providers; and many more may be involved.

    And finally and perhaps most importantly, you and every private citizen helps us help you by knowing CPR and some first aid, how and when to call 911, what to do when you see paramedics on the road, how to prepare your patient for when paramedics arrive, and ultimately by managing your own risks and looking out for your family, friends, neighbours, and strangers.

  • Paramedic Services Week - Research

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    Today in Paramedic Services week is Canadian Paramedicine Research Day when we draw attention to scientific research involving and affecting paramedics. DYK that Frontenac Paramedics participate in various academic studies in collaboration with researchers and other paramedic services?

    It’s all aimed at expanding human understanding of emergency medical response and the profession of paramedicine. It ensures that paramedics continually operate at or above the contemporary professional standard and that the patients we treat receive the very best possible care and best chance of recovery.

    Just a few current and recent examples:

    The Neighbours Saving Neighbours volunteer responder for cardiac arrest pilot program study. (Queen’s University Faculty of Health Sciences)

    Frontenac Paramedics leadership, Dr. Steven Brooks, Vlad Latiu, and Central Ambulance Communications Centre leadership at the NSN launch event, 1 September 2023.

    External Violence Against Paramedics (EVAP) project (Violence in Paramedicine Research Group)

    Frontenac Paramedics anti-violence against paramedics campaign, 2023.

    Prehospital Palliative Care Project at Home study (Ottawa Hospital Research Institute)

    Prehospital Analgesia in Adults using Inhaled Methoxyflurane Study (Ottawa Hospital Research Institute).

    #CanPRD #SPUCan #ParamedicServicesWeek #HelpUsHelpYou Kingston Health Sciences Centre Ontario Association of Paramedic Chiefs Paramedic Chiefs of Canada

  • Paramedic Services Week - Education and outreach

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    Today for #ParamedicServicesWeek, we highlight the education and outreach work that paramedics do every day among each other and for the public. This work is all about preparation, harm reduction, and prevention.

    Just a few examples here: This week, Frontenac Paramedics are onboarding a healthy cohort of new recruits. Some of them have experience with other paramedic services, others are freshly graduated. They’re being trained and checked-out on their ambulance driving skills and autonomous IV procedures among the education work they’re required to complete before they’re certified to work.

    New Frontenac Paramedics recruits are checked-out on safe ambulance-handling skills, May 21.

    Frontenac Paramedics lead autonomous IV training for new recruits, May 21. On the public-facing side, Paramedics visit classes of students of all ages to teach about careers in paramedicine. They oversee training and certification for public programs like the Neighbours Saving Neighbours program for cardiac arrest. They maintain a continual presence at the Consumption and Treatment Site for those who may be living with substance-use or other medical disorders. They conduct public service campaigns advising patients how and when to best access emergency medical services. And much, much more.

    Frontenac Paramedics liaise with students in all programs of all ages from kindergarten to these Queen's Health Sciences students we visited on April 6, 2024.

    Frontenac Paramedics teach CPR and proper AED use to Neighbours Saving Neighbours volunteer responders on May 9, 2023.

    Frontenac Paramedics maintain an ongoing presence at the Consumption and Treatment Site in Kingston to provide treatment, guidance, and support for those living with substance-use or other medical disorders.

    Frontenac Paramedics run ongoing public service and awareness campaigns to help people access the right social and medical services at the right times and to preserve emergency medical capacity for those who need it most.

    An injury avoided, the right treatment and first-aid applied at the right time, and teaching people about how best to prepare for emergencies that hopefully never happen can and does save lives. It's one of the best ways you can #HelpUsHelpYou.

  • Paramedic Services Week - Community Paramedicine

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    Today for Paramedic Services Week we cover Community Paramedicine. Frontenac Paramedics pioneered the Community Paramedicine program in our region as early as 2014. The program has expanded greatly here and across the province since then. There are some great advantages to it including alternative career pathways for working paramedics, ways for paramedics to build deeper and more enduring relationships with patients, demand relief on emergency medical capacity, and similar demand relief for long-term care home beds. But perhaps the biggest advantages of Community Paramedicine are for our clients. You don’t have to take our word for it . . .

    Click here to learn more about Community Paramedicine.

    #ParamedicServicesWeek #HelpUsHelpYou

  • Paramedic Services Week - Emergency and acute care

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    Today for Paramedic Services Week we cover paramedics’ foundational work: Emergency response and acute care. Though most people don’t really know all that paramedics do, responding to calls for help related to severe injury or illness is what paramedics are most widely known for. We often meet, treat, and transport patients – usually total strangers – who are living their most vulnerable and terrifying days. It’s what all that training and expertise is for.

    We can’t do it alone, though. We count on you, members of the public, to help us provide the most urgent care to those who need it most. You help us by making the right call: Calling 911 for medical emergencies but choosing and accessing alternative services in non-life-threatening situations. We count on motorists to move over and stay well clear of paramedic vehicles while our emergency lights are flashing. We count on you to follow our instructions and give us the time and space we need to work quickly and safely.

    You help us by staying vigilant, managing your personal risks, downloading What3Words in case we need to locate you quickly even when you’re in the middle nowhere. You help us help you by learning CPR and first aid. And you help us help you by volunteering for and supporting programs like Neighbours Saving Neighbours.


  • Paramedic Services Week, May 19-25

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    National Paramedic Services Week is a time to honour the Emergency Medical Services (EMS) profession and recognize the professionals who provide this vital public service.

    This year’s national theme, Help Us Help You, is an opportunity to highlight the many ways that paramedic services help people, from the provision of emergency care for those critically ill and injured to the more contemporary role of paramedic services as part of a greater health system.

    Join us as we celebrate you and your colleagues, our frontline heroes, by sharing stories, giving thanks to one another and learning more about the incredible care we provide each and every day.

    Learn more about Frontenac Paramedics on our website and visit our Plan for the future page.

  • Council approves request for additional paramedic vehicle

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    Motion #: 87-24 Carried, 15 May 2024

    Moved By: Councillor Saunders

    Seconded By: Warden Smith

    Be It Resolved That the Council of the County of Frontenac accept this Emergency and Transportation Services – 2025 Ambulance Replacement report for information;

    And Further That Council approve the request to add one vehicle to the Frontenac Paramedic fleet in 2024 by keeping one vehicle that was due for replacement in 2024;

    And Further That Council approve the transfer of up to $198,000 from the Joint Vehicle Reserve for deposit on the purchase of 2025 vehicles to be used in the 2024 budget year.


Page last updated: 16 Jul 2024, 12:05 PM