2022 Frontenac Multi-year Accessibility Plan Review

About the Integrated Accessibility Standards Regulation

Organizations in Ontario, including the Frontenacs, are required to follow the five standards under the Integrated Accessibility Standards Regulation(External link). The Multi-Year Accessibility Plan for the Frontenacs addresses these five standards specific to the services and facilities provided by each municipality. These five standards are:

1. Information/Communication

• Create, provide and receive information and communications that are accessible for persons with disabilities
• Examples: Remove barriers that may be preventing our websites from being fully compatible with assistive technology and ensure web content meets W.C.A.G.2.0 level AA compliance requirements
• Increase training and awareness and clarify expectations for creating or procuring accessible information and communications

2. Employment

• Requirements to make workplace and employment practices accessible to potential or current employees with disabilities
• Examples: providing accommodations for all stages of the employment cycle, including recruitment, assessment, selection and retention, creating individual accommodation and return to work plans and ongoing efforts to encourage a diverse work force by identifying and removing any barriers to employment

3. Transportation

• The County of Frontenac and its member municipalities do not provide a conventional transit system and the Howe Island Ferry and the Township Ferry do not meet the minimum tonnage under the Standard.

4. Design of Public Spaces

• Outline the need for newly constructed or redeveloped public spaces to be accessible for people with disabilities.
• Public spaces included in this standard: recreational trails, beach access routes, outdoor public eating areas, play spaces/playgrounds, exterior paths of travel (i.e. sidewalks/walkways that are not for recreational purpose), accessible parking.
• Examples: The K&P Trail, including bench locations, gate improvements, edge protection and accessible parking in Trail hubs.

5. Customer Service

• Removing barriers for people with disabilities so they can access goods, services and/or facilities.
• Promote public engagement and use of accessible feedback channels.
• Solicit and respond to community feedback to help direct accessibility planning efforts
• Support training initiatives to equip staff with knowledge and skills to deliver high quality customer service to all residents and visitors

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