FAQs

The Township completed an Organizational and Service Delivery Review to identify opportunities to improve coordination, strengthen municipal operations, support staff capacity, and improve long-term service delivery for residents.

The goal is to ensure the organization remains sustainable, responsive, and prepared to meet growing municipal responsibilities and future community needs.

What is Phase 1?

Phase 1 focuses on practical operational improvements and additional organizational supports that can be implemented over the next several months.

This includes:

• Adding several support positions;
• Improving coordination between departments;
• Strengthening asset management practices;
• Clarifying operational responsibilities; and
• Supporting long-term organizational planning.

Phase 1 is focused on operational improvements and organizational support. While there will be some staffing additions and workflow adjustments, this is not a large-scale restructuring initiative.

The intent is to strengthen and improve municipal service delivery. Residents may notice improvements to coordination, communication, response times, and internal processes as implementation progresses.

The review identified areas where additional support would improve efficiency, coordination, customer service, and long-term planning.

New positions being added during Phase 1 include:

• Procurement & Asset Management Specialist;
• Permit Intake & Records Coordinator; and
• Executive Assistant.

Public Works will be implementing clearer operational coordination and subject matter leadership responsibilities in areas such as roads, waste, fleet, facilities, and winter maintenance.

These changes are intended to improve communication, consistency, and operational coordination.

The department name is being updated to better reflect the responsibilities and services currently provided by the department.

This is primarily an organizational and administrative update.

Asset management refers to long-term planning for municipal infrastructure and equipment such as roads, vehicles, facilities, and operational assets.

Improving asset management helps support:

• Better budgeting;
• Maintenance planning;
• Infrastructure replacement planning; and
• Long-term financial sustainability.

Phase 1 implementation work has already begun and will continue throughout 2026. Some changes will occur immediately, while others will be implemented gradually over time.

Any budget impacts related to staffing or implementation will continue to be reviewed through the Township’s normal public budget process and Council decision-making process.

The focus of the implementation plan is on improving organizational support, coordination, and service delivery. The review does not contemplate job losses as part of Phase 1 implementation.

The Township will continue to provide updates through Council meetings, public communications, and updates posted on Engage Frontenac as implementation progresses.

A copy of the Organizational and Service Delivery Review is available in the Documents section of this Engage Frontenac page.

Residents may submit questions or feedback through the contact information provided on this Engage Frontenac page.